United Sends Mixed Privacy Messages
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]

Alitalia Sucks
Consumer complaints about lost luggage and other issues. Links to related sites.

United We Strand
Winners of Westword Online's "What United Did to My Summer Vacation" contest.

Out of the Blue
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]

Some Tips For Dealing With Lost Luggage at Northwest Airlines
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.